Issue details

Customer First Discovery Report

 

 

Based on the strategic alignment, market assessment, procurement compliance and extensive stakeholder engagement, it is recommended that the Strategic Director approve the direct award to Netcall. This approach offers the most effective means of delivering the required outcomes whilst ensuring compliance, value for money and service continuity. This approach has been endorsed by the Transformation Board.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 09/07/2025

Decision due: 2 Jul 2025 by Strategic Director of Corporate Resources and S151 Officer

Contact: Lyndsey John, Lead ICT Project Manager Email: lyndsey.john@nfdc.gov.uk, Richard Bingham, Senior Transformation & Improvement Specialist Email: richard.bingham@nfdc.gov.uk.

Decisions