Decision details

Customer First Discovery Report

Decision Maker: Strategic Director of Corporate Resources and S151 Officer

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

Based on the strategic alignment, market assessment, procurement compliance and extensive stakeholder engagement, it is recommended that the Strategic Director approve the direct award to Netcall. This approach offers the most effective means of delivering the required outcomes whilst ensuring compliance, value for money and service continuity. This approach has been endorsed by the Transformation Board.

Decision:

Direct contract award - Netcall

Contact: Lyndsey John, Lead ICT Project Manager Email: lyndsey.john@nfdc.gov.uk, Richard Bingham, Senior Transformation & Improvement Specialist Email: richard.bingham@nfdc.gov.uk.

Publication date: 09/07/2025

Date of decision: 02/07/2025

Accompanying Documents: