Issue details

New Forest District Council, as the statutory Waste Collection Authority, is currently undergoing a significant service transition. This includes:

•A shift from weekly to fortnightly residual waste collections
•The introduction of a new food waste collection service, in line with the Government’s mandate for separate food waste collections by March 2026

The service change is leading to a significant increase in staff numbers on the front line, particularly to carry out food waste collections. This means that operational supervisors now have an increased number of staff as “direct reports” - the maximum currently being 58. This makes line-management responsibilities, alongside all the other supervisory duties, difficult to achieve.

The waste programme board agreed that additional resource was needed to support the supervisory team, and ensure the best possible outcomes for our staff and residents.