Issue details

New Forest District Council, as the statutory Waste Collection Authority, is currently undergoing a significant service transition.

A large volume of queries were received in phase one and a backlog of tasks are being worked through. Ahead of phase two and three additional capacity is required to allow for a more effective and efficient response to residents.

In addition, a potential change in approach to collection points will drive higher demand to support communications, these posts will provide capacity to manage this.

Proposal:
To recruit two additional staff on fixed term contracts to support the current team of four.

The fixed term is proposed to extend to end of November 2026 to align with the existing waste advisors contracts. The recruitment would result in five FTE advisor posts plus a team leader for this period.