Issue - decisions
Annual Complaints Performance and Service Improvement Report 2023/24
13/06/2024 - Annual Complaints Performance and Service Improvement Report 2023/24
On 13 June 2024, Cllr Jeremy Heron, the
Portfolio Holder for Finance and Corporate and Cllr Steve Davies,
the Portfolio Holder for Housing and Homelessness made the
following decision:
That the Portfolio Holders for Finance and Corporate and Housing
and Homelessness, in their capacity as Members Responsible for
Complaints (‘MRCs’) and acting on behalf of the
Cabinet:
•Approve the Council’s annual complaints performance and
service improvement report for 2023/2024 as contained at Appendix
1.
•Approve the response to the annual complaints performance and
service improvement report for 2023/2024 as contained in Appendix 2
as the formal response from the Council’s “governing
body” as required by the relevant Code.
Any member of the Council, who is not a Portfolio Holder, who
considers that this decision should be reviewed should give notice
using the call-in facility at the top of this page on the
Council’s intranet / extranet site. Alternatively, notice can
be given to the Monitoring Officer (Tanya Coulter) (in writing or
by e-mail) to be received ON OR BY 5.15 pm on 20 June 2024.
Details of the document the Portfolio Holder considered are
attached below.