Issue - meetings

To consider a new Performance Mangement Framework.

The Panel considered a proposed new performance management framework to measure progress on delivery of the objectives set out in the new Corporate Plan.

The report included a proposed response to a Council Motion from Cllr Richards, concerning targets for protecting the climate, atparagraph 8.  Cllr Richards had been invited to attend the meeting, and was given the opportunity to speak in response to the paper as mover of the original motion.

Cllr Richards expressed a future aspiration to identify and publish the Council’s total emissions on an annual basis. It was explained that currently, there was no  government framework for the items to be included in assessments of an organisation’s total emissions. Additionally, given this would require significant Council resources (eg quantifying staff commuting and supply chain etc), it was explained that the Task and Finish Group would need to take an overall view on this as part of establishing the scope of its work. Currently the Council only measured emissions relating to factors over which it had direct control.

Members were pleased to note recent improvements in the content and timing of the annual publication of related internal performance data, so that reports for the year ending in March would now be available in October of the same year.   

Some panel members suggested additional items they would have liked to have seen as part of the corporate plan KPIs / scorecards. These included:

·        Housing waiting list numbers

·        Universal Credit claimants

·        Complaint numbers

·        Parish / Town council engagement

·        Customer satisfaction on new waste collection arrangements,

·        Rising crime

·        Homelessness

Officers committed to consider these suggestions at service level and clarified that some of these indicators were already reported through different mechanisms, but undertook to address these where they were not duplicated elsewhere.

RESOLVED:

(a)   That, subject to the comments detailed above, the Performance Management Framework document be supported for approval by Cabinet.

(b)   That the Resources and Transformation Overview and Scrutiny

Panel note the response to the related motion referred by Council to the Panel, as outlined in section paragraph 8.