Decision details

RESOLVED:

That the TSM results be reviewed and the performance reported for 2024/25 be noted.

KEY DECISION:

No

PORTFOLIO:

Housing and Homelessness

ALTERNATIVE OPTIONS CONSIDERED/REJECTED:

As set out in the report.

DECLARATIONS OF INTEREST:

None

DISCUSSION:

The Portfolio Holder for Housing and Homelessness was pleased to present the report which demonstrated continued improvement against key measures.  The tables detailed in paragraphs 7 and 10 of the report illustrated areas which had been improved as well as those which required further improvement.  The Portfolio Holder was delighted that there was an 84% overall satisfaction level amongst housing tenants.  He was confident that the team would continue to put in place further improvement measures.

The Assistant Director of Housing reported that the survey had been carried out by an independent agency with 500-600 housing tenants.  There was a high level of consistency overall but there were some variances in relation to matters such as housing repairs, which was not unexpected.  The council as a housing landlord was performing well and within the top 25% of all social housing landlords.  The District Council was one of the few authorities which had achieved a 3% rise in satisfaction rates since the previous year, which was very positive news.