Decision details

Tenant Satisfaction Measures Consultation Response

Decision Maker: Portfolio Holder - Housing and Homelessness Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The Regulator of Social Housing is creating a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. Among other things, the system will involve a set of tenant satisfaction measures that social housing landlords must report on. Tenants will be able to use these measures to understand how well landlords are doing. The Regulator is now at the point where they want to know what tenants, landlords and other organisations think about the tenant satisfaction measures they are proposing.

Decision:

On 24 February 2022, Cllr Jill Cleary, the Portfolio Holder for Housing and Homelessness Services made the following decision:

That the consultation responses as set out in Appendix 1 to the Report be submitted as the Council's response to the consultation.

Any member of the Council, who is not a Portfolio Holder, who considers that this decision should be reviewed should give notice using the call-in facility at the top of this page on the Council’s intranet / extranet site. Alternatively, notice can be given to the Monitoring Officer (Grainne O’Rourke) (in writing or by e-mail) to be received ON OR BY 5.15 pm on Thursday 3 March 2022.

Details of the document the Portfolio Holder considered are attached below.

Reasons for the decision:

See Report

Alternative options considered:

See Report

Declarations of Interest(s): None

Contact: Richard Knott, Strategic Director – Housing & Communities Email: richard.knott@nfdc.gov.uk Tel: 023 8028 5242.

Publication date: 24/02/2022

Date of decision: 24/02/2022

Effective from: 04/03/2022

Accompanying Documents: