Decision details

The Performance and Insight Manager introduced the item and provided a summary of the report.

Over the Summer the Executive Management Team (EMT) considered the list of Key Performance Indicators (KPIs), following approval of a suite of performance documents Cabinet earlier in the year. EMT gave specific consideration to the baselines and the targets of the KPIs.

There were several observations made during this process and, following feedback from the relevant service areas, a final list of KPIs and updated targets were now presented for Cabinet approval.

One of the highlighted issues during this process was the formatting of the KPIs, an example being the consistent presentation of survey results. These formatting issues had since been resolved.

Several of the KPI targets, for example tenant satisfaction, Appletree Carline customers and waste and recycling measures, had been updated to reflect the new and challenging target profile. Furthermore, some measures were changed from snapshot to a cumulative so as to clearly reflect their incremental nature.

A non-executive member welcomed the development of the KPIs for 2024-2028 and commented that there must be sufficient balance when it comes to challenge and recognition of areas involving work with strategic partners.

RESOLVED:

That Cabinet approved the KPI list 2024-2028.