Decision details

RESOLVED:

That the Cabinet recommends to Council the adoption of the Digital Strategy.

REASONS FOR DECISION:

As set out in the report.

KEY DECISION:

Report to Cabinet and Full Council.

PORTFOLIO:

Finance, Investment and Corporate Services.

ALTERNATIVE OPTIONS CONSIDERED/REJECTED:

As set out in the report.

DECLARATIONS OF INTEREST(S):

None.

DISCUSSION:

The Portfolio Holder introduced the report and highlighted the importance of a people focused strategy, putting the needs of customers and residents first, whilst pursuing digital services where appropriate and in support of service efficiencies.  Within the strategy, maintaining telephone and face-to-face options for residents remained an integral part of services for those that need it.

Further to questions, the Leader clarified that the Council Chamber AV system was due for replacement to ensure high quality broadcasts for the public watching Council meetings.  Every project that came forward within Council’s Digital Strategy would be supported by a business case and many would have a pay back and efficiencies attached to them.  However, some, such as the Council Chamber AV, related to essential system upgrades, that were priorities for the Council without any specific pay back proposals.

Members welcomed the commitment to ensure access to services remained available to all, including those customers and residents that did not prefer digital methods.